Welcome to Roo Food – where every meal is crafted with real, whole ingredients to nourish your dog from the inside out. Explore our range of balanced, natural recipes that support your dog's health and vitality, made with love and locally sourced goodness.
Got Questions? We’re Here to Help!
Whether you’re curious about our ingredients, need order support, or want to learn more about canine nutrition, check out our FAQs or contact us for personalized assistance.
FAQs & Support
Nutritional Information
Product Information
How is Roo Food different from other dog foods on the market?
Roo Food is crafted with real, whole foods to provide high-quality nutrition. Unlike many commercial brands with fillers and artificial ingredients, our recipes use natural, nutrient-dense ingredients, supporting wellness and happiness for dogs of all ages.
What are the main ingredients in Roo Food products?
Roo Food is made with wholesome ingredients like fresh vegetables, grains, and superfoods, each chosen for its nutritional benefits to support healthy skin, coat, and overall vitality.
Are Roo Food products suitable for all dogs with specific dietary needs or allergies?
Roo Food is designed for dogs of all ages and breeds, using natural ingredients without artificial preservatives. For dogs with specific dietary
needs or allergies, please review our ingredient list and consult your veterinarian to ensure Roo Food is the best fit.
Feeding Guidelines
How Do I transition my dog to Roo Food?
We recommend gradually introducing Roo Food but mixing it with your dog's current food over 7-10 days. Start with 25% Roo Food and 75% of their regular food, then slowly increase the Roo Food portion.
How much Roo Food should I feed my dog?
Portion sizes depend on your dog's age, weight, and activity level. Visit our feeding guide for recommendations based on your dog's needs.
Sustainability + Packaging
What makes Roo Food packaging sustainable?
We are committed to environmentally friendly practices and use recyclable, eco friendly packaging materials that protect both the food and the planet.
Storage + Shelf Life
How would I store Roo Food to maintain its freshness?
To keep Roo Food fresh, store it in a cook, dry place in an airtight container. Once opened, refrigerate any remaining product to maintain its quality.
What is the shelf life of Roo Food
Roo Food products have a shelf life of (months). Check the packaging for the 'Best By' date to ensure your dog is getting the freshest product.
Ordering + Delivery
How can I place an order?
Orders can be placed directly through our website. Simply browse our products, add your selections to the cart, and proceed to checkout.
Do you offer subscription services?We are working on introducing a subscription service that will allow customers to receive regular, scheduled deliveries. Stay tuned for updates on this feature.
What are the shipping options and delivery options?
We offer standard, expedited, and local delivery options (where available). Delivery times vary depending on your location and selected shipping method at checkout.
Can I track my order?
Yes, once your order has shipped, you will receive a tracking number via email to monitor its progress.
Nutritional Information
Explore our Nutritional Information page to learn more about the benefits of each ingredient in our products.
Where can I find detailed nutritional information for Roo Food products?
Detailed nutritional information is available on each product's page on our website. This includes a compete list of ingredients and nutritional breakdowns, allowing you to make informed choices for your dog's health.
Are the ingredients used in Roo Food sourced locally?
Whenever possible, we source our ingredients locally to ensure freshness and to support sustainable practices. We are transparent about our sourcing and prioritize quality ingredients.
How do you ensure the nutritional quality of your products?
We collaborate with veterinarians and nutritionists to develop our formulas, ensuring that every batch of Roo Food meets high standards for canine nutrition and quality.
Safety + Quality
Are Roo Food products free from artificial preservatives and additives?
Yes, Roo Food products are completely free from artificial preservatives, colors, and additives. We focus on providing dogs with the cleanest, most natural foods possible.
How do you ensure the safety and quality of your products?
We follow strict safety protocols throughout the entire production process, from ingredient sourcing to packaging. All products undergo rigorous testing to ensure they meet our safety and quality standards.
What measures do you take to prevent contamination?
We adhere to industry-leading food safety practices, including thorough sanitation, ingredient testing, and careful packaging processes to prevent contamination.
Returns + Refunds
What is your return policy?
We offer a satisfaction guarantee. If you are not satisfied with your purchase, you can return it within 30 days for a full refund or exchange. Please ensure that the product is in its original packaging.
How do I initiate a return or exchange?
To start a return or exchange, please contact our customer support team using the form below or via email. Provide your order number and the reason for the return, and we will guide you through the process.
Customer Support + Contact Information
Need Help?
Our customer support team is here to assist you with any questions or concerns. We aim to provide timely and effective support to ensure a smooth experience with Roo Food.
Contact Form
For general inquiries, feedback, or support, please fill out our contact form and we will get back to you within 24 hours.
Email Support
Reach us at support@roofood.com for more specific inquiries or detailed support needs.
Phone Support
Call us at 1-800-ROOFOOD (1-800-766-3663) Monday to Friday, 9 AM - 5 PM CST.
Join Our Community
Stay connected and join the Roo Food community! Follow us on Facebook, Instagram, and Pinterest for the latest updates, promotions, and tips on canine nutrition. Sign up for our newsletter to receive exclusive content and offers directly in your inbox.
About the Brand
What inspired the creation of Roo Food?
Our customer support team is here to assist you with any questions or concerns. We aim to provide timely and effective support to ensure a smooth experience with Roo Food.
Who are the founders of Roo Food, and what are their backgrounds?
Roo Food was founded by Brandon McPeak and Dr. Alyssa McPeak. Brandon is an avid outdoorsman that is passionate about quality food processing, while Dr. Alyssa is a chiropractor and functional medicine doctor with expertise in holistic health. Together, they created Roo Food with the mission of offering real, whole food options for dogs that focus on health and nutrition.
How can I learn more about Roo Food's mission and values?
At Roo Food, we believe in feeding dogs real, whole foods that contribute to their overall health and well-being. Our mission is to provide transparency in everything we do, from ingredient sourcing to the nutritional benefits of our products. We are also committed to sustainability and supporting local farmers when possible. You can learn more about our mission and values on our website's About Us section.
Blog + Resources
Visit our Blog for articles, guides, and tips on how to keep your dog health and happy.
Customer Testimonials
What are other pet parents saying about Roo Food?
Our community is full of pet parents who have seen their dogs thrive on Roo Food. Check out our testimonials and see how real food has made a difference in the lives of our furry friends.
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The Fine Print
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